Return Policy
30-Day Money Back Guarantee:
At The Computer Doctors, we stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you're not completely satisfied within the first 30 days of delivery of the product, we'll refund your money for any parts or equipment purchased that we regularly stock (less shipping & handling and a 15% restocking fee). Installation labor is non-refundable.
Special orders of items not normally in stock, along with markdown, closeout, discontinued, or discounted items are non-refundable. Installations performed as the result of a proposal or quote are not refundable. Specialized systems such as servers, phone systems, and network installations are not refundable. Any items requiring a deposit on placing of order of any amount are non-refundable.
To obtain a refund or store credit:
1. Call Our Customer Service - In order to receive a refund or store credit, it is critical that you contact our Customer Service to ensure that your refund is credited to the correct account. For online sales, call 1-904-814-7752 within the first 10 days of delivery of the product, and one of our Customer Service Operators will give you a Return Authorization Number (valid for 7 days). You may also bring the item back to our store location and your refund will be processed on the spot.
2. If Shipping Your Package:
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Package Your Item for Return - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging, and remember to include all accessories, parts and pieces in order to receive a full refund of the purchase price (less shipping & handling plus a 15% restocking fee).
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Label Your Package - To receive the fastest credit possible, please use the "Return Label" on your invoice. Simply cut along the dotted lines and attach the "Return Label" to the front of your package. You MUST write your Return Authorization Number clearly where indicated on the "Return Label". A Return Authorization Number is required for us to be able to refund your purchase price.
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Secure Your Package - We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS Certified Mail, UPS, Airborne or FedEx. The return must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we can not issue a credit or refund for any item that is damaged, lost in shipping, or sent COD.
3. Receive Your Refund - Credit card purchases will be refunded to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. Computer Discount Center, Inc. will issue a refund check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Items financed by Computer Doctors via net terms are issued store credit. Refunds are for complete purchase price less shipping & handling charges and a 15% restocking fee. You may also elect in lieu of a refund to receive store credit that may be used at any time. PLEASE ALLOW US UP TO 2 WEEKS TO PROCESS YOUR RETURN FOR ONLINE SALES, AND UP TO 30 DAYS FOR REFUNDS. We will always do our best to process your return and issue your refund as quickly as possible.