Warranty Policy

At The Computer Doctors, we take pride in every product we sell.  We go out of our way to carry products of superior quality and craftsmanship that are designed to meet or exceed the demands placed on them through everyday use.  Because of this commitment to quality, we offer a 30 day money-back guarantee if you are not completely satisfied with your purchase.  Please see the returns policy for details.
 

ITEMS NOT MANUFACTURED BY COMPUTER DOCTORS:

After the 30 money-back guarantee period has expired, manufacturer's warranties may remain in effect.  COMPUTER DISCOUNT CENTER INC. DBA COMPUTER DOCTORS HAS NO RESPONSIBILITY TO BE THE AGENT, BROKER, OR REPRESENTATIVE for the manufacturer of any product sold that is not manufactured directly by us, or to provide warranty service for or on their behalf.  Consumers must contact the original equipment manufacturer following the manufacturer's instructions and obtain warranty service directly from the manufacturer.  COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS has no responsibility to offer any refunds on warranted equipment after the 30 day money-back guarantee has lapsed.

COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS is not responsible for any labor required to reload software programs, backup or restore data or application programs, clean or re-clean viruses or other malware, or provide any repeat services as the result of a failed equipment item that is covered by warranty.

 

ITEMS MANUFACTURED BY COMPUTER DOCTORS:

Our custom-built computer systems are sold with a local 2 year warranty.  In the event of a system malfunction caused by defects in materials or workmanship, we will repair, replace, or refund (at our option), the faulty equipment according to the following policy:

CONSUMER RIGHTS AND RESTRICTIONS.

FOR CONSUMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY RIGHTS OF CONSUMERS ARISING OUT OF NONCONFORMITY WITH A SALES CONTRACT. HOWEVER, AS DESCRIBED BELOW,  "COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS" DISCLAIMS STATUTORY AND IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW, AND IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, ALL SUCH WARRANTIES SHALL TO THE EXTENT PERMITTED BY LAW BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY DESCRIBED BELOW AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY COMPUTER DOCTORS IN ITS SOLE DISCRETION. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS DESCRIBED ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT PURCHASE TOOK PLACE.  "COMPUTER DISCOUNT CENTER, INC. DBA THE COMPUTER DOCTORS", THE WARRANTOR UNDER THIS LIMITED WARRANTY, IS IDENTIFIED AT THE END OF THIS DOCUMENT ACCORDING TO THE COUNTRY OR REGION IN WHICH THE PRODUCT PURCHASE TOOK PLACE.


WARRANTY. COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS warranty obligations for this hardware product are limited to the terms set forth herein: COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS, as defined in the table below, warrants hardware products that it manufactures against defects in materials and workmanship under normal use for a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Computer Doctors within the Warranty Period, at its option and to the extent permitted by law, Computer Doctors will either (1) repair the product at no charge, using new parts or refurbished parts that are equivalent to new in performance and reliability, (2) exchange the product with a product that is new or refurbished that is equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Computer Doctors may request that you replace defective parts with user-installable new or refurbished parts that Computer Doctors provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Computer Doctors, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Computer Doctors’s property. Parts provided by Computer Doctors in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Computer Doctors and becomes Computer Doctors’s property.


EXCLUSIONS AND LIMITATIONS. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, COMPUTER DISCOUNT CENTER INC., DBA COMPUTER DOCTORS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT  DEFECTS. IF COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS IN ITS SOLE DISCRETION. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS DESCRIBED ABOVE MAY NOT APPLY TO YOU. No Computer Discount Center, Inc. DBA Computer Doctors reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
 

This Limited Warranty applies only to the hardware product manufactured by or for Computer Discount Center, Inc. DBA Computer Doctors that can be identified by the "Computer Discount Center", "CDC", or “Computer Doctors” trademark, trade name, or logo annexed to it along with a warranty sticker with a written invoice/serial number. The Limited Warranty does not apply to any non-Computer Doctors hardware product or any software, even if packaged or sold with the Computer Doctors hardware. Manufacturers, suppliers, or publishers, other than Computer Doctors, may provide their own warranties to the end user purchaser, but Computer Doctors, in so far as permitted by law, provides their products “as is”. Software distributed by Computer Doctors with or without the Computer Doctors brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Computer Doctors does not warrant that the operation of the product will be uninterrupted or error-free. Computer Doctors is not responsible for damage arising from failure to follow instructions relating to the product’s use.


This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) to damage caused by use with non-Computer Doctors products; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by Computer Doctors; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Computer Doctors or an Computer Doctors Authorized Service Provider (“CDASP”); (g) to a product or part that has been modified to alter functionality or capability without the written permission of Computer Doctors; or (h ) if any Computer Doctors serial number has been removed or defaced.  Important: Do not open the hardware product. Opening the hardware product may cause damage that is not covered by this warranty. Only Computer Doctors or an CDASP should perform service on this hardware product.


EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE COMPUTER DOCTORS PRODUCT, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.


THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS UNLESS THE PRODUCT WAS EMPLOYED FOR USE IN THE CONTROL OR MANAGEMENT OF ANY TYPE OF LIFE SUPPORT OR SAFETY SYSTEM. COMPUTER DISCOUNT CENTER, INC DBA COMPUTER DOCTORS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


OBTAINING WARRANTY SERVICE:  Please access and review the various help resources found elsewhere on this website, or contact Computer Doctors for support before seeking warranty service. If the product is still not functioning properly after making use of these resources, please contact Computer Doctors at 904-823-9669 or email sales@cdc123.com for instructions on how to obtain warranty service. You must follow Computer Doctors’s warranty processes. Computer Doctors may provide warranty service either (i) at an Computer Doctors owned retail store (“Computer Doctors Retail”) or CDASP location, where service is performed at the location, or the Computer Doctors Retail or CDASP may send the product to an Computer Doctors repair service location for service, or (ii) by sending you prepaid way bills (and if you no longer have the original packaging, Computer Doctors may send you packaging material) to enable you to ship the product to Computer Doctors’s repair service location for service, or (iii) by sending you user-installable new or refurbished replacement product or parts to enable you to service or exchange your own product (“DIY Service”). Upon receipt of the replacement product or part, the original product or part becomes the property of Computer Doctors and you agree to follow instructions, including, if required, arranging the return of original product or part to Computer Doctors in a timely manner. When providing DIY Service requiring the return of the original product or part, Computer Doctors may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you follow instructions, Computer Doctors will cancel the credit card authorization, so you will not be charged for the product or part and shipping costs. If you fail to return the replaced product or part as instructed or the replaced product or part is not eligible for warranty service, Computer Doctors will charge the credit card for the authorized amount. Service options, parts availability and response times may vary according to the country in which service is requested. Service options are subject to change at any time. You may be responsible for shipping and handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Computer Doctors may repair or exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with applicable law, Computer Doctors may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.


PRIVACY. Computer Doctors will maintain and use customer information in accordance with the Computer Doctors Customer Privacy Policy outlined on this page.


DATA BACKUP. If your product is capable of storing software programs, data and other information, you should make periodic backup copies of the information contained on the product’s hard drive or other storage media to protect the contents and as a precaution against possible operational failures. Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the contents, remove all personal information and data that you want to protect and disable any security passwords. IT IS POSSIBLE THAT THE CONTENTS OF YOUR STORAGE MEDIA WILL BE LOST OR REFORMATTED IN THE COURSE OF WARRANTY SERVICE, AND COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS OF PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE MEDIA OR ANY PART OF THE PRODUCT SERVICED. Your product or a replacement product will be returned to you as your product was configured when originally purchased, subject to applicable updates. If applicable to your model, Computer Doctors may install system software updates as part of warranty service that will prevent the product from reverting to an earlier version of the system software, and as a result third party applications previously installed may not be compatible or work with the product. You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

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