At The Computer Doctors, we stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you're not completely satisfied within the first 30 days of delivery of the product, we'll refund your money for any parts or equipment purchased that we regularly stock (less shipping & handling and a 15% restocking fee). Installation labor is non-refundable.
Special orders of items not normally in stock, along with markdown, closeout, discontinued, or discounted items are non-refundable. Installations performed as the result of a proposal or quote are not refundable. Specialized systems such as servers, phone systems, and network installations are not refundable. Any items requiring a deposit on placing of order of any amount are non-refundable.
To obtain a refund or store credit:
1. Call Our Customer Service - In order to receive a refund or store credit, it is critical that you contact our Customer Service to ensure that your refund is credited to the correct account. For online sales, call 1-904-814-7752 within the first 10 days of delivery of the product, and one of our Customer Service Operators will give you a Return Authorization Number (valid for 7 days). You may also bring the item back to our store location and your refund will be processed on the spot.
2. If Shipping Your Package:
Package Your Item for Return - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging, and remember to include all accessories, parts and pieces in order to receive a full refund of the purchase price (less shipping & handling plus a 15% restocking fee).
Label Your Package - To receive the fastest credit possible, please use the "Return Label" on your invoice. Simply cut along the dotted lines and attach the "Return Label" to the front of your package. You MUST write your Return Authorization Number clearly where indicated on the "Return Label". A Return Authorization Number is required for us to be able to refund your purchase price.
Secure Your Package - We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS Certified Mail, UPS, Airborne or FedEx. The return must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we can not issue a credit or refund for any item that is damaged, lost in shipping, or sent COD.
3. Receive Your Refund - Credit card purchases will be refunded to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. Computer Discount Center, Inc. will issue a refund check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Items financed by Computer Doctors via net terms are issued store credit. Refunds are for complete purchase price less shipping & handling charges and a 15% restocking fee. You may also elect in lieu of a refund to receive store credit that may be used at any time. PLEASE ALLOW US UP TO 2 WEEKS TO PROCESS YOUR RETURN FOR ONLINE SALES, AND UP TO 30 DAYS FOR REFUNDS. We will always do our best to process your return and issue your refund as quickly as possible.
Computer Discount Center, Inc. DBA Computer Doctors
1260-B North Ponce de Leon Blvd, St. Augustine, Florida 32084 USA
Information we collect and how we use it:
We may collect the following types of information:
Information you provide – When you sign up for a user account on our website, we ask you for personal information. We may combine the information you submit under your account with information from other Computer Doctors services or third parties in order to provide you with a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information.
Log information – When you access Computer Doctors services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
User communications – When you send email or other communications to Computer Doctors, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services.
In addition to the above, we may use the information we collect to:
Market additional products to you via email or other methods
Pursue collection efforts on past due accounts
Provide, maintain, protect, and improve our services and develop new services; and
Protect the rights or property of Computer Doctors or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Computer Doctors processes personal information on our servers in the United States of America. In some cases, we may process personal information outside your own country.
Computer Doctors only shares personal information with other companies or individuals, or agencies outside of Computer Doctors in the following limited circumstances:
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Computer Doctors, its users or the public as required or permitted by law.
If certain evidence of illegal use of a computer is manifest, such as the presence of child pornography, in which case the authorities may be contacted.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Computer Doctors employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing and updating personal information:
When you use Computer Doctor's services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems. Please review the service Help Centers for more information.
Wipe and Reload Policy
We at Computer Doctors are committed to providing the best possible repair service for you. In the event your computer must be restored to factory state, AKA, “Wipe and Reload”, we want you to be aware of the following:
1. Your data will be ERASED during this procedure. We will attempt to BACK UP any files we are able to locate in your DEFAULT user folders, i.e., “My Documents”, “My Pictures”, “Favorites”, “My Music”, and email PST files stored in Microsoft Outlook, email DBX files in Outlook Express, or Windows Live Mail containers. The DEFAULT user folders include the folder that has the same name as your boot up login name, and the “ALL USERS” folders. If you have kept data in other locations other than the default user folders, you must inform us so that these can also be backed up. We do not guarantee that we can back up any or all personal files. Any data that is backed up will be kept strictly confidential, unless this personal data is clearly identified as illegal, such as detection of child pornography in the user folders. We are NOT RESPONSIBLE FOR ANY LOST DATA WHATSOEVER!
2. If multiple users use the same computer with different login names, you must inform us so we can look for the additional user’s files!
3. We only install the operating system and drivers for which there is a valid license sticker. If you wish to install an alternate operating system, you must provide to us the installation CD/DVD disk along with a valid license key. If no license key is available, we cannot proceed with the re-install.
4. WE CANNOT BACKUP PROGRAMS, ONLY PERSONAL DATA. You must supply us with the installation CD/DVDs and license keys for any programs you want us to re-install. Wipe and reload of the operating system includes only those programs included with Microsoft Windows, along with any other application CD/DVD disks and licenses you provide to us. Microsoft Windows by itself DOES NOT include programs such as Word, Excel, Outlook, Powerpoint, or Access. It also does not include any antivirus or security software.
The following programs are included with a basic Windows installation:
a. Microsoft Internet Explorer
b. Outlook Express with Windows XP, or Windows Live Mail with Windows Vista/Win7/Win8
c. Notepad / Wordpad / Calculator / Paint
If you do not see the program you want use in this list, it is not included with Windows and you MUST bring your program CD’s or DVD’s with you along with any applicable license keys for us to re-install.
5. If you need to re-install any “free” internet downloaded applications, you must inform us so that we can download and reinstall them. Programs that are free on the internet but must be separately installed include:
a. Mozilla Firefox web browser or Mozilla Thunderbird email software
b. Google Safari web browser
c. Various free games
d. OpenOffice (This is NOT Microsoft Office!)
e. Free antivirus and security programs.
6. All passwords and security keys are erased during the procedure. These CANNOT be backed up. We will test your computer using OUR internet connection before it leaves the shop. If your computer requires a wireless key to connect you to your home network, you must type it in yourself when you get it back home in order to reconnect your computer to your own internet connection. Your computer likely has saved passwords, even if you are not prompted for them under normal operation. You may be required to provide your email account information after reconnecting to your home network. WE ARE UNABLE TO RECOVER YOUR EXISTING SAVED PASSWORDS, AND CANNOT PUT IN YOUR EXISTING PASSWORD IN ADVANCE AND SAVE IT FOR YOU. YOU CAN ONLY DO THAT DURING THE PROCESS OF RE-CONNECTING TO YOUR HOME NETWORK! If you do not know your passwords, or otherwise are unable to do this on your own, it may be necessary that you have to pay us or a third-party to come to your home to reconnect you back onto your network and set up your internet or email applications.
7. The following programs cannot be installed at our shop and must be installed during a field service call, billed separately:
a. Any remote access product, including GoToMyPC, LogMeIn, PC Anywhere, VNC, etc.
b. Any connections to any type of local or remote server, shared drive, or shared printer.
8. Any peripheral and/or hardware devices such as printers and scanners must be reconnected and reinstalled after a wipe and reload. Unless these devices are brought in with the computer, the customer will either need to reconnect and reinstall the software for these devices, or pay Computer Doctors to come to their location to do so.
At The Computer Doctors, we take pride in every product we sell. We go out of our way to carry products of superior quality and craftsmanship that are designed to meet or exceed the demands placed on them through everyday use. Because of this commitment to quality, we offer a 30 day money-back guarantee if you are not completely satisfied with your purchase. Please see the returns policy for details.
ITEMS NOT MANUFACTURED BY COMPUTER DOCTORS:
After the 30 money-back guarantee period has expired, manufacturer's warranties may remain in effect. COMPUTER DISCOUNT CENTER INC. DBA COMPUTER DOCTORS HAS NO RESPONSIBILITY TO BE THE AGENT, BROKER, OR REPRESENTATIVE for the manufacturer of any product sold that is not manufactured directly by us, or to provide warranty service for or on their behalf. Consumers must contact the original equipment manufacturer following the manufacturer's instructions and obtain warranty service directly from the manufacturer. COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS has no responsibility to offer any refunds on warranted equipment after the 30 day money-back guarantee has lapsed.
COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS is not responsible for any labor required to reload software programs, backup or restore data or application programs, clean or re-clean viruses or other malware, or provide any repeat services as the result of a failed equipment item that is covered by warranty.
ITEMS MANUFACTURED BY COMPUTER DOCTORS:
Our custom-built computer systems are sold with a local 2 year warranty. In the event of a system malfunction caused by defects in materials or workmanship, we will repair, replace, or refund (at our option), the faulty equipment according to the following policy:
CONSUMER RIGHTS AND RESTRICTIONS.
FOR CONSUMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR SUSPEND ANY RIGHTS OF CONSUMERS ARISING OUT OF NONCONFORMITY WITH A SALES CONTRACT. HOWEVER, AS DESCRIBED BELOW, "COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS" DISCLAIMS STATUTORY AND IMPLIED WARRANTIES TO THE EXTENT PERMITTED BY LAW, AND IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, ALL SUCH WARRANTIES SHALL TO THE EXTENT PERMITTED BY LAW BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY DESCRIBED BELOW AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY COMPUTER DOCTORS IN ITS SOLE DISCRETION. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS DESCRIBED ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). THIS LIMITED WARRANTY IS GOVERNED BY AND CONSTRUED UNDER THE LAWS OF THE COUNTRY IN WHICH THE PRODUCT PURCHASE TOOK PLACE. "COMPUTER DISCOUNT CENTER, INC. DBA THE COMPUTER DOCTORS", THE WARRANTOR UNDER THIS LIMITED WARRANTY, IS IDENTIFIED AT THE END OF THIS DOCUMENT ACCORDING TO THE COUNTRY OR REGION IN WHICH THE PRODUCT PURCHASE TOOK PLACE.
WARRANTY. COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS warranty obligations for this hardware product are limited to the terms set forth herein: COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS, as defined in the table below, warrants hardware products that it manufactures against defects in materials and workmanship under normal use for a period of TWO (2) YEARS from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a hardware defect arises and a valid claim is received by Computer Doctors within the Warranty Period, at its option and to the extent permitted by law, Computer Doctors will either (1) repair the product at no charge, using new parts or refurbished parts that are equivalent to new in performance and reliability, (2) exchange the product with a product that is new or refurbished that is equivalent to new in performance and reliability and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product. Computer Doctors may request that you replace defective parts with user-installable new or refurbished parts that Computer Doctors provides in fulfillment of its warranty obligation. A replacement product or part, including a user-installable part that has been installed in accordance with instructions provided by Computer Doctors, assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Computer Doctors’s property. Parts provided by Computer Doctors in fulfillment of its warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned to Computer Doctors and becomes Computer Doctors’s property.
EXCLUSIONS AND LIMITATIONS. TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, COMPUTER DISCOUNT CENTER INC., DBA COMPUTER DOCTORS SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS IN ITS SOLE DISCRETION. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY LAST, SO THE LIMITATIONS DESCRIBED ABOVE MAY NOT APPLY TO YOU. No Computer Discount Center, Inc. DBA Computer Doctors reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
This Limited Warranty applies only to the hardware product manufactured by or for Computer Discount Center, Inc. DBA Computer Doctors that can be identified by the "Computer Discount Center", "CDC", or “Computer Doctors” trademark, trade name, or logo annexed to it along with a warranty sticker with a written invoice/serial number. The Limited Warranty does not apply to any non-Computer Doctors hardware product or any software, even if packaged or sold with the Computer Doctors hardware. Manufacturers, suppliers, or publishers, other than Computer Doctors, may provide their own warranties to the end user purchaser, but Computer Doctors, in so far as permitted by law, provides their products “as is”. Software distributed by Computer Doctors with or without the Computer Doctors brand name (including, but not limited to system software) is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Computer Doctors does not warrant that the operation of the product will be uninterrupted or error-free. Computer Doctors is not responsible for damage arising from failure to follow instructions relating to the product’s use.
This warranty does not apply: (a) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials and workmanship; (b) to cosmetic damage, including but not limited to scratches, dents, and broken plastic on ports; (c) to damage caused by use with non-Computer Doctors products; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; (e) to damage caused by operating the product outside the permitted or intended uses described by Computer Doctors; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Computer Doctors or an Computer Doctors Authorized Service Provider (“CDASP”); (g) to a product or part that has been modified to alter functionality or capability without the written permission of Computer Doctors; or (h ) if any Computer Doctors serial number has been removed or defaced. Important: Do not open the hardware product. Opening the hardware product may cause damage that is not covered by this warranty. Only Computer Doctors or an CDASP should perform service on this hardware product.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE COMPUTER DOCTORS PRODUCT, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS UNLESS THE PRODUCT WAS EMPLOYED FOR USE IN THE CONTROL OR MANAGEMENT OF ANY TYPE OF LIFE SUPPORT OR SAFETY SYSTEM. COMPUTER DISCOUNT CENTER, INC DBA COMPUTER DOCTORS DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
OBTAINING WARRANTY SERVICE: Please access and review the various help resources found elsewhere on this website, or contact Computer Doctors for support before seeking warranty service. If the product is still not functioning properly after making use of these resources, please contact Computer Doctors at 904-823-9669 or email firstname.lastname@example.org for instructions on how to obtain warranty service. You must follow Computer Doctors’s warranty processes. Computer Doctors may provide warranty service either (i) at an Computer Doctors owned retail store (“Computer Doctors Retail”) or CDASP location, where service is performed at the location, or the Computer Doctors Retail or CDASP may send the product to an Computer Doctors repair service location for service, or (ii) by sending you prepaid way bills (and if you no longer have the original packaging, Computer Doctors may send you packaging material) to enable you to ship the product to Computer Doctors’s repair service location for service, or (iii) by sending you user-installable new or refurbished replacement product or parts to enable you to service or exchange your own product (“DIY Service”). Upon receipt of the replacement product or part, the original product or part becomes the property of Computer Doctors and you agree to follow instructions, including, if required, arranging the return of original product or part to Computer Doctors in a timely manner. When providing DIY Service requiring the return of the original product or part, Computer Doctors may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you follow instructions, Computer Doctors will cancel the credit card authorization, so you will not be charged for the product or part and shipping costs. If you fail to return the replaced product or part as instructed or the replaced product or part is not eligible for warranty service, Computer Doctors will charge the credit card for the authorized amount. Service options, parts availability and response times may vary according to the country in which service is requested. Service options are subject to change at any time. You may be responsible for shipping and handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Computer Doctors may repair or exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with applicable law, Computer Doctors may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.
DATA BACKUP. If your product is capable of storing software programs, data and other information, you should make periodic backup copies of the information contained on the product’s hard drive or other storage media to protect the contents and as a precaution against possible operational failures. Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the contents, remove all personal information and data that you want to protect and disable any security passwords. IT IS POSSIBLE THAT THE CONTENTS OF YOUR STORAGE MEDIA WILL BE LOST OR REFORMATTED IN THE COURSE OF WARRANTY SERVICE, AND COMPUTER DISCOUNT CENTER, INC. DBA COMPUTER DOCTORS AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS OF PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE MEDIA OR ANY PART OF THE PRODUCT SERVICED. Your product or a replacement product will be returned to you as your product was configured when originally purchased, subject to applicable updates. If applicable to your model, Computer Doctors may install system software updates as part of warranty service that will prevent the product from reverting to an earlier version of the system software, and as a result third party applications previously installed may not be compatible or work with the product. You will be responsible for reinstalling all other software programs, data and passwords. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.